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Frequently Asked Questions
ABOUT MARIE & SEEMA
Marie & Seema is a premium sustainable clothing brand founded in 2023 by Jyoti Seema Deogam and Marie Brunk. We design business wear and smart casual clothing for men and women using exclusively natural fabrics. Our collections are designed in Germany and ethically handmade by skilled artisans in BHARAT. We offer both ready-to-ship and custom-made clothing through our online store atwww.marieandseema.com.
Marie & Seema GmbH is based in Germany. Our design work is done in Berlin and our registered office is in Offenbach am Main, near Frankfurt. We serve customers across Europe, currently shipping to Germany, France, and the Netherlands.
Several things set us apart: we use only 100% natural fabrics such as linen, tencel, merino wool, cotton, and bamboo. Our clothing is handmade in small batches to avoid overproduction and waste. We use natural trims like mother of pearl and Corozo nut buttons instead of plastic. We offer custom-made orders alongside ready-to-ship sizes, so every piece fits perfectly. And every garment is ethically produced by skilled artisans in BHARAT who receive fair wages.
Our collections are designed by Marie Brunk, who has a professional background in fashion design. Marie brings years of experience in the fashion industry to create clothing that blends timeless sophistication with modern comfort. All designs are created in Germany.
SUSTAINABILITY & ETHICS
Our clothing is ethically handmade by skilled artisans in BHARAT. Our co-founder Jyoti Seema Deogam personally vetted every manufacturer we work with to ensure fair wages, safe working conditions, and ethical production practices. We maintain close, transparent relationships with our production partners.
Yes. Ethical production and fair compensation are fundamental to our brand. We work directly with small-scale manufacturers in BHARAT and ensure that all artisans receive fair wages. Our co-founder, who comes from India and studied sustainability in Germany, personally oversees our supply chain relationships.
Instead of mass-producing thousands of identical pieces, we produce our ready-to-ship items in limited quantities. This approach avoids overproduction and waste, which is one of the biggest environmental problems in the fashion industry. It also means our pieces have a degree of exclusivity. Additionally, we offer custom-made orders so you can get a garment made specifically for you.
We avoid plastic wherever possible. Our buttons are made from natural mother of pearl or Corozo nut (also known as tagua or vegetable ivory), not plastic. Our fabrics are 100% natural and biodegradable. We are committed to minimising synthetic materials across our entire product range and packaging.
FABRICS & MATERIALS
We use exclusively natural fabrics: linen, tencel (lyocell), merino wool, cotton, and bamboo-viscose and other fabrics made from natural fabrics. Each fabric is chosen for its breathability, skin-friendliness, durability, and low environmental impact. We never use polyester, nylon, or other synthetic fabrics in our collections.
Natural fabrics are biodegradable, breathable, and gentler on the skin compared to synthetic alternatives like polyester. They also have a lower environmental footprint over their lifecycle. Synthetic fabrics shed microplastics during washing and can take hundreds of years to decompose. We believe clothing should work with nature, not against it.
Tencel is the brand name for lyocell, a fabric made from sustainably sourced wood pulp, usually from eucalyptus trees. It is exceptionally soft, breathable, moisture-wicking, and fully biodegradable. The production process uses a closed-loop system that recycles water and solvents, making it one of the most environmentally friendly fabrics available. We use tencel in our skirts and selected garments for its silky feel and luxurious drape.
Absolutely. Linen is one of the best fabrics for professional settings. It is breathable, thermoregulating (keeps you cool in summer and warm in cooler months), and looks refined and elegant. Our linen shirts and trousers are specifically designed for the modern workplace, offering professional structure with all-day comfort. Linen also naturally softens with every wash, becoming even more comfortable over time.
Mother of pearl buttons are made from the iridescent inner shell layer of molluscs. They are a natural, sustainable alternative to plastic buttons and give each garment a subtle, elegant finish. They are made from a by-product of the shellfish industry, meaning no additional resources are needed to produce them. Each button has a unique shimmer, adding a premium touch to every piece.
Corozo buttons are made from the seed of the tagua palm, sometimes called "vegetable ivory" because of its smooth, hard texture. They are 100% natural, biodegradable, extremely durable, and have a beautiful organic appearance. We use them as a premium, sustainable alternative to synthetic buttons on selected garments.
CARE & LONGEVITY
Machine wash at 30°C with similar colours. Do not bleach. Do not tumble dry. Iron while slightly damp to restore a crisp finish. Linen naturally softens and becomes more comfortable with every wash. For specific care instructions, please check the label on your garment or the product page on our website.
GENERAL INFORMATION
Our online store is open 24/7.
*Holidays- we will be closed for the Christmas holidays from 23.12 to 27.12; any orders made during this time will be fulfilled from our end after 28.12.
Our customer care is available from 08:00 to 18:00 CET.
You can chat with us using what's app and the email address provided on our website.
ORDERING
Select the items you wish to purchase, choose the size and colour, and click "Add to Cart.". Follow the checkout instructions to complete your order.
As listed on our checkout page, we accept all major credit cards, PayPal, and other payment methods.
SHIPPING
We offer standard and express shipping.
Once your order is shipped, you will receive a tracking number via email.
You can track your order through your account on our website. However, if you bought an item using guest checkout, you can also track your order from "My Order and Track" by providing your tracking number on our website.
Currently, we only ship to Germany, France, and the Netherlands.
The ordered goods are delivered within 7 working days after processing your order, depending on the country where it’s shipped. However, if you buy custom-made clothes, please plan 14 more working days during processing. Please visit our "Shipping Policy" page for more details
RETURNS AND EXCHANGES
We accept returns within 14 days of purchase of only ready-to-ship orders. Items must be in original condition with tags attached. Please visit our "Returns and refund Policy" page for more details.
We do not accept returns on custom orders. However, you can contact our customer support for size alteration within 14 days of receiving an order.Please visit our "Returns and refund Policy" page for more details.
To return an item, please log in to your account or visit our return page to initiate the process; print a return shipping label and return the product using the return label.
We don't exchange any items. However, if you want to buy a new item, please return the purchased item and place a new order of your choice.
SIZING AND FIT
Please refer to our "Size Guide" for detailed sizing information and measurements.
If your item doesn't fit, you can return it within 14 days of purchase. See our "Returns and refund Policy" for more details.
Yes, we offer custom sizing at our online store. Go to custom order, fill out the measurement form and place an order to customise the item to your size requirement. If you are worried about measurements, please go through the size guide.
Ready-to-ship sizes are pre-made items available in standard sizes that can be shipped immediately. Check the product page for availability.
PRODUCTS AND STOCK
Some popular items may be restocked. Sign up for notifications on the product page to be informed when an item is back in stock.
Detailed information about product materials and care instructions can be found on each product page.
DISCOUNTS AND PROMOTIONS
Enter your discount code at checkout in the "Promo Code" box and click "Apply."
Only one discount code can
be used per order.
ACCOUNT INFORMATION
Click on the "Sign Up" button at the top of the page and fill out the required information.
You do not need to reset your password. Every time you log in, we send you a PIN-Code to your email, which you can use to log in to your account. Hence, you do not need to remember your password to log in to your account.
EARN WITH US
It’s our referral program that lets you earn money when you share your unique referral code. Every time someone makes a purchase using your code, you earn 5% of the sale value.
Simply sign up as a member through the earn with us tab at the footer of our website. Once you’re registered, you’ll receive your Personal referral code. Share your code with friends, family, or your community. When they shop using your code, you automatically earn 5% of their total purchase.
Your earnings accumulate in your account.
Once you reach €25, we’ll transfer the amount directly to you.
No – the more you share, and the more people shop with your code, the more you can earn.
After joining, you’ll get access to your personal dashboard where you can see your referral sales and earnings in real time.
No, referral codes are meant to be shared
with others.





